Frequently Asked Questions
Everything you need to know about gear for your next adventure.
How do I determine the right size for my dog?
We provide a detailed sizing guide on every product page. We recommend measuring your dog's neck and chest girth with a soft tape measure, allowing for two fingers of space for a comfortable fit.
What is your return and exchange policy?
We offer a 30-day return window for all items in new, unused condition with original packaging. If you need a different size, our easy exchange portal will help you swap it out quickly.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Expedited shipping options are available at checkout if you need your gear sooner for an upcoming trip.
Is Wilderdog gear chew-proof?
While our leashes and collars are made from heavy-duty climbing rope and durable webbing designed for rugged outdoor use, they are not chew-proof. We recommend supervising your dog and storing gear safely when not in use.
Do you offer a lifetime warranty?
Yes, we stand by the quality of our craftsmanship. We offer a lifetime warranty against manufacturing defects in materials and workmanship for the life of the product.
How should I clean my Wilderdog gear?
For most items, we recommend hand washing with mild soap and warm water, then hanging to air dry. Avoid machine washing or drying, as high heat can damage the integrity of the climbing rope and hardware.